Privacy Policy

Who we are

Website: https://www.comfortscan.co.uk

Service Provider: Comfort Scan UK (referred to as “we,” “us,” or “our”)

1. Introduction

Comfort Scan UK is committed to protecting your privacy and ensuring the security of your personal and medical data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile ultrasound scanning services, visit our website, or interact with us.

By using our services, you agree to the terms of this Privacy Policy. If you disagree, please do not provide your personal data or use our services.

2. Information We Collect

We may collect and process the following types of data:

A. Personal Information

• Name
• Date of birth
• Contact details (email, phone number, address)
• Payment information (processed securely via third-party providers)
• Emergency contact details

B. Medical & Health Information

• Medical history relevant to the ultrasound scan
• Scan results and diagnostic reports
• GP/referrer details (if applicable)

C. Technical & Website Data

• IP address, browser type, device information
• Cookies and analytics data (see our Cookie Policy)

3. Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

4. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

5. How We Use Your Information

We process your data for the following purposes:

• To provide and manage ultrasound scanning services
• To communicate with you regarding appointments, results, and follow-ups
• For billing and administrative purposes
• To comply with legal and regulatory obligations (e.g., healthcare regulations)
• To improve our services and website experience

6. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Consent (where you explicitly agree, e.g., for marketing)
• Contractual necessity (to provide our services)
• Legal obligation (e.g., retaining medical records)
• Legitimate interest (e.g., improving our services)

7. Data Sharing & Disclosure

We may share your information with:

• Healthcare professionals involved in your care (e.g., your GP or specialist)
• Payment processors (for secure transactions)
• Regulatory bodies if required by law
• Third-party service providers (under strict confidentiality agreements)

We do not sell your data to third parties.

8. Data Security & Retention

We implement strong technical and organisational measures to protect your data.

• Medical records are retained as required by UK healthcare regulations (typically 8 years or longer for adults).
• Personal data not needed for legal/medical reasons will be securely deleted.

9. Your Rights

Under UK data protection laws, you have the right to:

• Access, correct, or request a copy of your data
• Request deletion (where applicable)
• Restrict or object to processing
• Withdraw consent (if processing is based on consent)
• Lodge a complaint with the ICO (www.ico.org.uk)

To exercise these rights, contact us at: contact@comfortscan.co.uk.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

11. Contact Us

For questions or concerns about this policy or your data, contact:

Email: contact@comfortscan.co.uk

Address: 29 Crispin Road, Bradville, Milton Keynes, MK13 7BS