FAQ
Everything you need to know about our private ultrasound services.
Comfort Scan Limited is a UK-registered private healthcare company.
Comfort Scan specializes in providing private, in-home and mobile diagnostic ultrasound services, offering timely access to imaging for patients who may be experiencing long NHS waiting times.
Comfort Scan has received strong patient feedback on independent review platforms, with reviews frequently highlighting professionalism, clear communication, prompt appointments, and timely reporting.
Comfort Scan provides private diagnostic ultrasound imaging and structured reports. These services support clinical decision-making but do not replace NHS, GP, or specialist diagnostic pathways.
Comfort Scan works with experienced diagnostic ultrasound practitioners from medical and allied healthcare backgrounds.
The lead practitioner is a medically qualified doctor with over 25 years of clinical experience and more than 8 years of NHS diagnostic ultrasound experience across hospital (tertiary care) and community (primary care) settings.
Practitioners are regulated by the General Medical Council (GMC) and are not registered with the HCPC, which regulates radiographers and certain allied health professionals.
The lead practitioner maintains professional registration and accreditation with recognised bodies including:
Ongoing CPD, refresher training, audit participation, and professional development activities are undertaken to ensure practice remains current and evidence based.
Yes. Comfort Scan provides formal invoices suitable for submission to private health insurance providers.
Whether reimbursement is approved depends on individual insurance policy terms, including:
Patients are advised to confirm eligibility directly with their insurer before booking. Comfort Scan is happy to provide invoice details if required.
Report turnaround time depends on clinical urgency.
Many reports are issued on the same day, often within minutes to 24 hours. For governance and safety purposes, Comfort Scan has advised regulators that reports may take up to 48 hours.
Patients are supported before and after their scan, and findings are explained within professional scope. Ultrasound does not replace GP or hospital care. If urgent or significant findings are identified, patients are advised to seek urgent NHS care and reports can be shared with the patient's GP when appropriate.
Comfort Scan provides diagnostic, non-invasive ultrasound scans, including:
If you find yourself unsure about the scan you need to book, please feel free to call us or email us.
It is normal to feel anxious, and we are here to make you feel comfortable and ease your concerns. The practitioner will explain everything before starting and you can ask to pause or stop the scan at any time; you are always in control.
Our equipment is mobile and compact. We do not require a lot of space for a scan, the practitioners and chaperone can set up wherever you feel comfortable. If you have any additional requirements before the scan, please let us know so we can accommodate you.
Some scans need preparation, such as fasting or drinking water beforehand. You will be told clearly at the time of booking if any preparation is needed.
We are here to support you and help you throughout your experience with us. If you have any questions or concerns, please contact us so we can assist you.
Comfort Scan operates a structured quality assurance and clinical audit framework.
During the initial phase of service development, 100% of ultrasound reports were reviewed by both a radiologist and an experienced senior sonographer. Ongoing quality assurance now includes regular random audits of reports, typically at least 10% per month.
Audit outcomes are used for learning, feedback, and continuous improvement. Practitioners also engage in regular CPD, training updates, and specialist masterclasses.